FAQ

You will not receive any notification from PCH when new GAN, IA, IAJ or SC details become available. You have to periodically make requests to these services to check if new details are available. Our recommendation is that you call each service at no greater frequency than ONCE every FIVE minutes.

There are several ways you can update the details of a delivery order. You can either Cancel the existing delivery order and then Create a new one again with different details OR clients who enjoy the advanced order update feature on their account have another option.. The order update service allows you to send the same delivery order with updated details to the DO service where PCH will apply changes to order details as long as they are valid changes. The response will indicate any validation errors that occur. Speak with your PCH Customer Success Leader about enabling the order update feature on your account.

Yes, updates and cancellations are only accepted prior to the commencement of order processing.

The following types of data can be changed on an existing delivery order that has not started order processing yet. Ship to address, line additions/cancellations, line quantity increases/reductions, requested ship date

We do support basic address validation to ensure that mandatory address fields are present when an order is created or updated. However we do recommend that the best experience for consumers is for merchants to implement address validation at their store fronts in the shopping cart. This way consumers can be requested to confirm their addresses are valid at the time of placing the order resulting in less support calls to/from customer service teams.